RETURNING YOUR NANA HAT
Here at Nana Hats we hope that our amazing customers are always satisfied with their purchase but we realize sometimes things just don’t work out. If this occurs for you, we ask that customers submit their request for return and we will review ASAP.
For any approved return purchased directly from Nana Hats on this website, each item must be returned in its original packaging with a copy of the order receipt and/or packing slip within 14 calendar days from delivery. All item(s) must be unopened, never used and in perfect condition. Approved returns are accepted up to 14 days from the date of purchase. All packages but be delivered back to our Nana Hats fulfillment center using a US carrier that provides tracking.
Once your return has been received, Nana Hats will issue an email to notify you that we have received your returned item. We will also notify you of the approval or rejection status of your refund request.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 10 business days.
All costs associated with your approved return are afforded by the customer. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using an insured and trackable mail service.
All approved returning items are subject to a flat rate restocking fee of $3.00.
Option to Exchange
If you discover the Nana Hat item you purchased isn't the one you wanted, our Customer Service will approve an even exchange for the same item and we’ll even include the return label. Just submit your request in the form on this page and we will issue a prepaid label via email notification. Once your original item is received and marked in perfect condition our customer service office will send out your replacement - it’s that easy!
Should the replacement Nana Hat no longer be available, we will issue a full refund to your original form of payment or an online shopping credit; you will have the option to let us know which option you prefer.
For any request that is related to a defective product or your item(s) were damaged in shipping, promptly contact us with your order number and a description of the defect or upload a photo - this is the quickest way for our customer service to verify and remedy the situation for you. For a damaged-goods replacement request submit your info in the form and provide all requested details and we will respond within 48 hours. If you need to reach us right away, please contact us at hello@nanahats.com.
