Contact Info & Policies

Nana Hats® Customer Support

If you are not completely satisfied with your order, we're here to help.

Please don't hesitate to contact us:

support@nanahats.com 

Exchanges

We will only exchange goods if they are defective or damaged.

In circumstances where you consider that a product is defective, you should promptly contact us at support@nanahats.com with your order number and a description of the defect. We will respond quickly with instructions on how to return the item to us and when you can expect to receive a replacement.

Returns

Orders cannot be cancelled after 24 hours from order date and must be processed.

Our policy lasts 30 days. If 30 days have gone by since your purchase date, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using an insured and trackable mail service.

All return items are subject to a flat restocking fee of $3. 

Contact us at support@nanahats.com for any questions related to eligibility and next steps.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 10 business days. 

 

 

 

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